google rating thumb1

Return To Dental Work

  • Home
  • /
  • Return To Dental Work

Post-COVID-19 return to work policy

This policy has been created based on multiple updated sources from within the dental and medical professions and direct feedback from all members of the Gentle Dental practice. It outlines modifications to our normal procedures that we intend to employ once dental practices can be reopened once the COVID-19 pandemic peak of infection has subsided.

It is not known at this time whether these procedures are temporary or whether they will become a permanent feature of the way dental practices must be run to ensure patient and staff safety in the future. The worldwide COVID-19 pandemic is still being evaluated and studied and policies and recommendations are likely to change in line with new scientific evidence over time.

We would like to thank all of our patients for their patience and forbearance doing this long period of practice closure and for their understanding and cooperation whilst we implement new measures at the practice.

Provisional timetable

It is our intention for all staff members to return to work on Tuesday 26th May unless an extension to the current lockdown recommended by the government or professional bodies. The Gentle Dental team will spend three to four days preparing the practice for reopening and practising updated procedures before patients return to the practice.

It is envisaged that the practice will reopen to normal patient treatments commencing Monday 1st June.

Patient communication before reopening

We would of course like to continue providing necessary dental care to all of our patients in the safest possible environment. We therefore respectfully request your full cooperation with any new or modified procedures at the practice.

Our clinicians and front office coordinators will be contacting patients with ongoing treatment and confirming appointments to continue with current courses of treatment during the second part of May. Our patients with ongoing or delayed courses of treatment will be prioritised in the first three months of opening.

We will request that all patients who are returning to The Gentle Dental Practice for treatment update their standard Medical and Dental Questionnaire (MDQ) via the links below.

This includes a new, more detailed, section regarding your recent activity which will allow us to assess your level of risk for coronavirus infection before you attend the surgery.

New measures at The Gentle Dental to reduce risk of COVID-19 transmission

Our normal cross-infection control protocols at The Gentle Dental Practice against all previously known pathogens are already woven into all clinical activity carried out at the practice. It should be remembered that the dental practice is already a very clean environment compared to public areas and it is not possible for us to control sources of infection outside the dental practice.

There have been multiple suggestions from many sources as to how the risk of transmission of COVID-19 can be reduced in a dental clinical environment. Some of these are straightforward and some of these are patently impractical when carrying out fine and detailed dental procedures.

We have collectively evaluated all of these and feel that the following measures will reduce risk to an acceptable level at the practice. Please be assured that all of our clinical staff will also be complying with these procedures to reduce the risk of cross-infection in both directions.

Before attending the practice

  • We will carry out a pre-attendance assessment via your completed Medical and Dental Questionnaire (MDQ) for those patients attending to see Dr Rifai, Dr Marshall, Dr Condon or Dr Patel for dental treatment at least three days before your appointment and, if necessary, a follow-up telephone conversation to assess relative coronavirus infection risk. Our staff will contact you to remind you of this if we have not received your completed questionnaire. If we feel that you are a medium to high risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least one month.
  • We would recommend that patients in high-risk and extremely high-risk groups delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear. To find out whether you are in a higher or very high-risk group please see the link below: coronavirus/

  • In view of the potential seriousness of this disease, please note that we respectfully insist that this Medical and Dental Questionnaire (MDQ) is completed at least one day before your appointment. If we do not receive the completed questionnaire in time and we are unable to contact you for assessment of your current condition, we will cancel your appointment and inform you by email. You may be charged for the appointment if we are unable to fill it at short notice as per our normal terms and conditions
  • The Gentle Dental normally operates a payment-in-advance policy for treatment phases, and we would request that payment is made online buy BACS for your appointment prior to you attending. We would extend this policy to regular examination and hygienist visits (which are normally made on the day of your visit) during this period. Advance payment will be requested when your appointment is booked and should be completed before attendance. This reduces the requirement for unnecessary contact or use of card terminals at reception.
  • When travelling to the practice, we would recommend that you limit your close contact with other members of the public as far as possible. If you are able to drive or be driven and picked up by somebody with whom you live, this would be ideal. Alternatively, we would recommend coming to the practice in a taxi, ideally a black cab so that you are separated from the driver. Please book cabs in advance as there may be a shortage due to this reason when businesses reopen.
  • Please carry a hand sanitiser with you at all times, use it regularly and avoid touching your face. Please wash your hands thoroughly for at least 30 seconds at every opportunity.

Arriving at the practice

We would like to eliminate waiting times in reception as much as possible so that you are not near other patients. Accordingly, appointments will be staggered so that patients do not arrive or leave at the same time as other patients as far as we are able to manage.

  • When you attend the practice, we will welcome you, ask for you to hang your coat or jacket at the entrance to the practice and digitally take your temperature. If your temperature is above 37.8°C, you would not be permitted to enter the practice and will be asked to return home and self-isolate as per current government guidelines.
  • If you are well, we would direct you straight to the surgery and request that you do the following before commencing your appointment:

o Thoroughly wash your hands for 30 seconds with the antiseptic handwash provided

o Carry out a dilute (0.2%) chlorhexidine gluconate antiseptic mouthwash 30-second mouthwash and gargle. This has been shown to rapidly kill the virus and reduce any viral load even if you are asymptomatically infected. Our clinical staff will be carrying out the same process at each session.

  • We regret that during this interim period, we will not be providing our normal tea and coffee services in the interests of reducing all opportunities for cross infection to a minimum.
  • When using the restrooms, please do your best to ensure that you leave the facilities as you would expect to find them. The restrooms will be regularly disinfected between patients and we would respectfully ask that make our team’s task easier by being considerate.

Practice procedures

  • The Gentle Dental team will have spent time critically looking at every aspect of the practice with a view to removing all non-essential items in the open to reduce the number of objects that may act as fomites (surfaces on which microorganisms may reside and can potentially be the cause of cross-infection). You will find that the practice may appear to be quite bare when you attend.
  • All clinical and common areas including door handles and surfaces will be disinfected using Clinell Universal wipes which is proven viricidal against COVID-19 and other microorganisms and can be used safely on all work surfaces. The Practice has been using Clinell for many years in its dental surgeries and will increase its use as a surface disinfectant in common areas in addition to our normal surface cleaning protocols between patients in surgeries.
  • The Gentle Dental will be providing an additional 30-minute buffer period per room between patients to allow additional time for decontamination procedures, allow for any treatment overruns and allow preparation time for the next patient so that they do not need to wait in the reception area.
  • All future appointments will be made and confirmed by email or telephone to limit your time spent at reception.

Dental procedures

  • All dental staff will be upgrading their personal protective equipment in line with current recommendations and evidence. We apologise in advance for the necessary reduction in social interaction that this will necessitate. Whilst our garb may make us appear impersonal and distant, please be assured we are still the same friendly team underneath it all!
  • We are especially mindful that most dental treatments are aerosol-generating procedures (AGP’s). It is almost impossible for us to carry out meaningful dental procedures without generation of some level of aerosol. Aerosol suspended in the air is a potential source of infection which we wish to keep to a minimum. Currently the dental literature suggests:

o Our use of our normal high-volume suction reduces aerosol production by over 90%.

o Use of dental rubber dam which in the practice is routine further reduces bio-aerosols by a further 30-90%

o Our regular facemasks filter approximately 60% of the remaining airborne particles.

o FFP2 and FFP3 masks filter 94% and 99% respectively of airborne particles in both directions (patient to clinician and clinician to the patient).

We, therefore, feel that our normal dental procedures can be carried out with minimal risk with the use of high-volume suction, dental dam and FFP2 and, in high aerosol-generating procedures such as hygienist visit for periodontal treatment, FFP3 masks as appropriate.

  • At the end of your appointment, we will collect all the protective equipment for disposal by incineration and you will be able to leave directly after your appointment.
  • We are also looking into the procurement of viricidal air filtration and purification systems for the surgeries and the reception area to further reduce aerosol risk.
  • Despite the financial impact of the coronavirus, The Gentle Dental will not be increasing its normal fees for the foreseeable future unless absolutely necessary. However, due to the increased costs of Personal Protective Equipment (PPE) across the world, we will be charging our patients £46 per appointment of aerosol generating procedures.


At the time of writing, there are approximately 2786 confirmed cases of COVID-19 infection in Surrey out of the local population of over 1,190,000 (less than 0.24% infection rate), 26113 confirmed cases of infection in greater London (0.28% infection rate) and approximately 5,000 confirmed deaths (0.06% death rate) in the Greater London area with a population of approximately 8.9 million.

This means that the vast majority of our patients are otherwise healthy without coronavirus infection and we would like to be able to provide normal dental care for these patients in as normal an environment as possible while bearing in mind our responsibilities to mitigate risks of infection spread as far as is practically possible.

This policy will be constantly reviewed and updated as necessitated by circumstances over time.

If you have any questions regarding this policy or about your dental care at The Gentle Dental please do not hesitate to contact us on or on 0208 224 7562.

Yours sincerely

Dr Ali Rifai

BDS (Lond) PgCert MClinDent (Implantology)

Get in touch

“It feels like an absolute blessing to be able to chew food again ‘properly’. I am so thankful…

Mrs Charlton


Fantastic Dentist, I haven't stopped recommending their care, skill and professionalism. The opening times and appointment availability is…

Georgie Sherrard

Dr Ali and his team created a Hollywood smile for me. I am absolutely thrilled. I had horrid…

Caroline Mitchell

I have been a patient of Dr Ali Rifai at The Gentle Dental Practice for a while now…

Jason Hamilton

I am completely delighted with the results of my Invisalign treatment. Thank you so much Ali for all…

Judith Pain

Dr Rifai and his staff have been looking after my mother for several years, she's in her 90s…

Paul Bennett

I had a tooth filling with Ali at The Gentle Dental Practice recently. The finished filling is amazing…

Joshua Beth

I have recently been coming here to have work on my teeth and I’ve enjoyed every moment of…

Kane Sharman

What an amazing dental practice. Everyone is so friendly and helpful. Dr Ali is great and understanding. I…

Ria Winstanley

Ali is an excellent dentist. He also cares very much for patient well being. Ali also went beyond…

lisa clark

Did a great job of straightening my teeth with invisalign treatment!

James Crisp

Amazing service! You can have a crown made whilst you wait, and no more horrible moulds!! Highly recommend…

Domenica Dilieto

I visited The practice for the first time yesterday and had emergency dental treatment. Ali was absolutely brilliant…

Emma King

I am delighted to be able to offer my thoughts regarding the dental work offered by Dr Rifai.…

Paul Stratton

Read More
Available to Chat whatsappimage